| How we process your work (Triage is what they do when you arrive at Accident and Emergency!) • When we receive your records you get a letter of acknowledgment (which means our computer can then tell us when they were received and when we wrote to you); • As soon as possible after receipt we go through the records and write out to you for any items that are missing - again this is recorded on our computer management system; • At this point we decide if we can do all the work ourselves or assign a caseworker to get the routine stuff out of the way; • Once the records are dealt with and the Returns/Accounts completed we either post them back to you or invite you to collect them (depending on how bulky they are and whether you live locally). |
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